Order Cancellation Policy

Cancellation Conditions

• Orders that have not been shipped within 48 hours of placement can be cancelled directly.

• Orders placed more than 48 hours ago or already shipped cannot be cancelled immediately. In this case, you can wait for delivery and follow our return process to request a refund.

Cancellation Process

1. Contact our customer service team via e-mail or phone to request order cancellation. Provide your order number and payment proof.

2. Our team will promptly review your request. Once approved, we will notify you immediately and arrange the refund.

Refund Process

1. Refunds will be returned to the same payment method used during purchase (e.g., Visa, MasterCard).

2. Refunds are expected to arrive within 1–3 business days depending on the bank’s processing time. If delayed, please contact us for assistance.

Contact Us

If you have any questions or need help with cancelling an order, please reach out to us using the following details:

E-mail: info@venolitra.com

Phone: +1 (347) 217-3971

Address: 2311 WINDSPRINT WAY APT 1016, ARLINGTON, TX 76014, US

Opening Hours: Monday to Friday, 10:30 to 18:00 (Europe/London, GMT/BST)

Our team is always ready to assist you and ensure a smooth cancellation and refund experience.