Our store offers free returns and exchanges within 30 days, no reason required.
Our store offers free returns and exchanges within 30 days, no reason required.
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Terms of Service

 

1. Introduction and Scope

Welcome to Venolitra (hereinafter referred to as “we”). These Terms of Service apply to all visitors and users of our online store. By using our website, you agree to comply with these terms.

2. User Accounts and Responsibilities

  • Users may need to create an account to place orders.

  • Keep your account credentials secure.

  • You are responsible for all activities conducted through your account.

  • We are not responsible for unauthorized access due to shared credentials.

3. Products, Inventory, and Pricing

  • All product information, availability, and prices are displayed accurately.

  • We reserve the right to update product details and stock levels.

  • Prices may change, but confirmed orders will honor the price at checkout.

4. Orders and Payment

  • Orders are placed through our website and require confirmation.

  • Payment methods accepted include Visa, MasterCard, American Express, Discover, JCB, and others.

  • Payment is securely processed, and confirmation will be sent via email.

5. Shipping Policy

  • Delivery Area: We deliver across the United Kingdom. Other countries are not supported.

  • Shipping Costs: Orders ≤ £125 incur £12.99; orders > £125 enjoy free shipping.

  • Processing Time: 1–3 business days after order placement.

  • Shipping Method and Time: UPS; estimated delivery 8–12 business days.

  • Cut-Off Time: Orders before 18:00 (Mon–Fri, 10:30–18:00, Europe/London) are processed the same day; after 18:00 or on non-working days, processing begins next business day.

  • For detailed information, please refer to: Shipping Policy.

6. Order Cancellation

  • Within 48 Hours: We will process cancellation immediately.

  • After 48 Hours: We suggest waiting for delivery and using our return process for a refund.

  • Refunds are issued within 1–3 business days to the original payment method.

  • For detailed information, please refer to: Order Cancellation Policy.

7. Returns and Refunds

  • Validity: 30 days from delivery.

  • Conditions: Product appearance issues, quality defects, odor, severe color difference, incorrect items, or no specific reason.

  • Return Process: Contact us with order details, proof of payment, reason, and images/videos. Ship to the designated address. Inspection follows, then refund.

  • Exchange Process: Similar to returns. New product shipped within 1–3 business days after inspection.

  • Return Labels: Affix provided label clearly; packages without labels may delay processing.

  • Refunds: Processed within 1–3 business days after return approval; refunds go to original payment method.

  • Shipping Costs: We cover costs for defective/incorrect items; customers cover costs for returns without reason.

  • Liability Disclaimer: We are not responsible for transit damage or loss.

  • For detailed information, please refer to: Refund Policy.

8. Privacy and Data Protection

  • We adhere to GDPR policies for processing and storing your data.

  • Personal data is used for order fulfillment, newsletter subscription (if opted-in), and legal obligations.

  • For detailed information, please refer to: Privacy Policy.

9. Disputes and Governing Law

Any dispute will be governed by the laws of England and Wales.

10. Changes to Terms of Service

We may update these terms. Users are encouraged to check periodically for updates.

11. Limitation of Liability

Our store is not liable for indirect or incidental damages arising from use of the website.

12. Intellectual Property

All content, images, and design elements on the website are owned or licensed to us. Unauthorized use is prohibited.

13. Contact Information

For inquiries related to products, orders, payments, shipping, returns, or account issues:

E-mail: info@venolitra.com

Phone: +1 (347) 217-3971

Address: 2311 WINDSPRINT WAY APT 1016, ARLINGTON, TX 76014, US

Opening Hours: Monday to Friday, 10:30 to 18:00 (Europe/London, GMT/BST)