Our store offers free returns and exchanges within 30 days, no reason required.
Our store offers free returns and exchanges within 30 days, no reason required.
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Shipping Policy

 

Delivery Area

We deliver across the United Kingdom. Delivery to countries outside the UK is not supported at this time.

Shipping Costs

  • Orders over £125 qualify for free shipping.

  • Orders up to and including £125 incur a flat shipping fee of £12.99.

 Cut-Off Time

  • Orders placed before 18:00 (Monday to Friday, 10:30 to 18:00, Europe/London, GMT/BST) are processed the same day.

  • Orders after 18:00 or on non-working days will be processed the next business day.

Processing Time

Orders are handled within 1–3 business days after processing begins.

Delivery Time

The estimated total shipping period is 8–12 business days from dispatch.

Carrier

UPS is our logistics partner for all deliveries.

Order Tracking

  • After placing an order, you will receive an email containing your order number, payment confirmation, and carrier information.

  • You can track your order on the “Order Tracking” page of our website by entering your email or phone number along with the order number.

Liability Disclaimer

  • We are not responsible for damage or loss during shipping.

  • Delivery modifications or cancellations may occur, and we are not liable for errors due to incorrect shipping addresses.

Receipt Instructions

  • Please inspect the package upon arrival.

  • If there is visible damage, notify us immediately using the contact details below.

Contact Us

For any shipping inquiries, please reach out to our store:

E-mail: info@venolitra.com

Phone: +1 (347) 217-3971

Address: 2311 WINDSPRINT WAY APT 1016, ARLINGTON, TX 76014, US

Opening Hours: Monday to Friday, 10:30 to 18:00 (Europe/London, GMT/BST)