Our store offers free returns and exchanges within 30 days, no reason required.
Our store offers free returns and exchanges within 30 days, no reason required.
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
0.00 GBP

Shopping Guide

Welcome to Venolitra (hereinafter referred to as “we”). This guide will help you navigate shopping on our online store, including payment, shipping, returns, and order cancellation processes.

Browsing and Selecting Products

  • Browse our wide selection of outdoor leisure items.

  • Click on a product to view details, including images, specifications, and availability.

  • Add desired items to your shopping cart.

Payment Methods and Process

We accept major credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB, and others.

Payment Steps:

  1. Select Payment: At checkout, choose your preferred card.

  2. Enter Details: Provide card number, expiry date, and billing information.

  3. Confirm Payment: Review order details and submit payment.

  4. Secure Processing: Your payment is securely processed.

  5. Order Confirmation: Once approved, you will receive an email confirmation.

Shipping Information

  • Delivery Area: United Kingdom only.

  • Shipping Costs: Orders over £125 have free shipping; orders up to £125 incur a £12.99 fee.

  • Cut-Off Time: Orders before 18:00 (Monday to Friday, 10:30 to 18:00, Europe/London) are processed the same day. Orders after 18:00 or on non-working days are processed the next business day.

  • Processing Time: 1–3 business days.

  • Estimated Delivery: 8–12 business days from dispatch.

  • Carrier: UPS.

  • Tracking: After ordering, you will receive an email with order number and shipping details. Track via our website’s order tracking page using your email or phone and order number.

  • Receipt: Inspect packages upon arrival and report visible damage immediately.

Order Cancellation

  • Within 48 Hours: Orders that have not been dispatched can be canceled immediately.

  • After 48 Hours or Already Dispatched: Wait for delivery and follow the return process for a refund.

  • Cancellation Process: Contact us via email or phone with your order number and payment proof. We will review your request and, if approved, arrange a refund within 1–3 business days.

Returns and Exchanges

  • Validity: 30 days from receipt.

  • Conditions: Product appearance issues, quality defects, odor or color differences, incorrect items, or no specific reason.

  • Return Process: Contact us with order number, payment proof, reason, and supporting images or videos. Ship to the designated address. Once received and inspected, a refund will be arranged.

  • Exchange Process: Similar to returns, but replacement items are shipped within 1–3 business days after inspection.

  • Refunds: Refunds return to the original payment method (Visa, MasterCard, etc.) within 1–3 business days.

  • Shipping Costs: We cover costs for defective or incorrect items; customers cover shipping for returns without a specific reason.

Contact Information

For any questions regarding shopping, shipping, payments, cancellations, or returns:

E-mail: info@venolitra.com

Phone: +1 (347) 217-3971

Address: 2311 WINDSPRINT WAY APT 1016, ARLINGTON, TX 76014, US

Opening Hours: Monday to Friday, 10:30 to 18:00 (Europe/London, GMT/BST)