Our store offers free returns and exchanges within 30 days, no reason required.
Our store offers free returns and exchanges within 30 days, no reason required.
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Refund Policy

 

Validity Period

Returns or exchanges are valid within 30 days of receipt of the order.

Conditions for Returns or Exchanges

  • Product appearance issues

  • Product quality defects

  • Unpleasant odor or significant color differences

  • Incorrect items received

  • Returns without a specific reason

Return Process

  1. Contact our customer service team via e-mail or phone to request a return, providing your order number, payment proof, reason for return, and any relevant photos or videos.

  2. Our team will review your request promptly. If approved, you will be notified with the return address for shipping the product back.

  3. Ship the product to the designated return address and wait for us to receive it.

  4. Once the product is received, we will inspect it. If the inspection confirms the issue, a refund will be arranged immediately. Refer to the refund policy for more details.

Exchange Process

  1. Contact our customer service team via e-mail or phone to request an exchange, providing your order number, payment proof, reason for exchange, and any relevant photos or videos.

  2. Our team will review your request promptly. If approved, you will be notified with the return address.

  3. Ship the product to the designated return address and wait for us to receive it.

  4. Upon receipt and inspection, if the product issue is confirmed, a replacement will be shipped within 1–3 business days. Check the shipping policy for delivery time details.

Refund Process

  1. Refunds will be returned to the same payment method used during purchase (Visa, MasterCard, etc.).

  2. Refunds are expected to arrive within 1–3 business days depending on the bank’s processing time. Contact us if there are delays.

Return Labels

  • For returns, please attach the provided return label to the package.

  • Ensure the label is clearly visible and securely affixed.

  • Packages without proper labeling may delay processing.

Shipping Costs

  • For product defects, appearance issues, odor, color differences, or incorrect items, shipping costs are covered by us.

  • For returns without specific reasons, shipping costs are your responsibility.

Liability Disclaimer

  • We are not responsible for delays or damages caused by the shipping carrier.

  • Ensure the shipping address is accurate to avoid delivery issues.

Contact Us

For return or exchange inquiries, please contact our store:

E-mail: info@venolitra.com

Phone: +1 (347) 217-3971

Address: 2311 WINDSPRINT WAY APT 1016, ARLINGTON, TX 76014, US

Opening Hours: Monday to Friday, 10:30 to 18:00 (Europe/London, GMT/BST)